Last Updated: December 3, 2024

At Vibe Wears, customer satisfaction is our priority. If you need to cancel or return an order, please refer to the following policy.

1. Cancellations:
   • Orders can be canceled only if they haven’t been processed or shipped. To cancel an order, please contact us at [email protected] as soon as possible.
   
   


2. Returns:
   • We accept returns within 7 business days from the date of delivery.
   
   
   • To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
   
   
   • Certain products, such as intimate apparel and customized items, are non-returnable for hygiene and safety reasons.
   
   


3. Refund Process:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   
   
   • If approved, a refund will be processed to your original method of payment within 7 business days.
   
   
   • Shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or an error was made on our part.
   
   


4. Exchanges:
   • We offer exchanges for defective items or if the wrong item was delivered. Please contact us within 3 days to arrange an exchange.